Shipping & Return Policy

Shipping Policy

All orders are processed within 12 to 24 hours (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@shopdew.com with your name and order number, and we will look into it for you.

Return Policy

We have a 2-day return policy on selected products. To start a return, contact us at info@shopdew.com within 2 days of receipt of the product, along with a complete parcel opening uncut video and detailed images of the product.

If your return is accepted, we will send you the address where you will need to ship the product. Once we receive your returned product, our team will assess it and initiate the refund accordingly.

You can always contact us for any return questions at info@shopdew.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.

Please remember it may take time for your bank or credit card company to process and post the refund.